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University of Illinois Urbana-Champaign
The Grainger College of Engineering
Engineering IT Shared Services
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    • Accounts and Security
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      • EWS Linux Software Modules
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        • Remote Connections-Citrix SLD
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    • Network Connectivity
    • Portal Applications (Engineering)
      • Application Development
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      • Server Hosting
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    • Services & Support for Units
    • Software Modules
    • User Support
      • Basic Support
      • Hourly Support
      • Mobile Device Support
      • Research Support
      • Standard IT Support
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  • Services
  • Accounts and Security
  • Data Reporting and Analysis
  • Email, Teams, Calendars, Collaboration
  • Emerging Technologies
  • EngrIT-Supported AV
  • File and Data Storage
  • Hardware & Software
  • Instructional Services
  • Network Connectivity
  • Portal Applications (Engineering)
  • Printer Services
  • Research Services
  • Server and HPC Services
  • Service Fees
  • Services & Support for Students
  • Services & Support for Units
  • Software Modules
  • User Support
  • Website Services
In This Section
  • Services Overview
  • Accounts and Security
    • Endpoint Security
    • Guest Accounts
    • Information Security
  • Data Reporting and Analysis
  • Email, Teams, Calendars, Collaboration
    • Calendaring
    • Campus Mailing Lists
    • Collaboration Tools
    • Email
    • Facilitation
    • Voice (Teams)
  • Emerging Technologies
    • AI Consulting
    • Infrastructure Consulting
  • EngrIT-Supported AV
    • Directory of EngrIT-AV Rooms
    • Request AV Room Support
    • Request Digital Signs
    • Request Lecture Recording Support
    • Ongoing AV Projects
  • File and Data Storage
    • CrashPlan Pro Backup and File Recovery Service
    • EngrIT Storage
  • Hardware & Software
    • Amazon Web Services Provisioning
    • Computer Replacement Program
    • Hardware Purchase Consultation
    • IT Equipment Decommissioning
    • Laptop Loan Program
    • Software Licensing
    • Software Purchase Consultation
    • Version Control
  • Instructional Services
    • Departmental Instructional Labs
    • Engineering Workstations (EWS)
    • EWS Linux Software Modules
    • Instructional Test Kitchen
    • Remote Connections
      • Remote Connections-Citrix SLD
    • Teaching and Learning Resources
  • Network Connectivity
  • Portal Applications (Engineering)
    • Application Development
  • Printer Services
    • Faculty/Staff Printing
    • Instructional Labs Printing
  • Research Services
  • Server and HPC Services
    • Server Hosting
  • Service Fees
  • Services & Support for Students
  • Services & Support for Units
  • Software Modules
  • User Support
    • Basic Support
    • Hourly Support
    • Mobile Device Support
    • Research Support
    • Standard IT Support
  • Website Services

Services

Engineering IT has approximately 69 staff members who are geographically distributed throughout the College in an effort to serve effectively and efficiently. From mice to multimedia production, from desktop support to database storage, Engineering IT offers a range of services that help Engineering at Illinois faculty, students and staff perform.

The service catalog detailed here is a work in progress. If there is a service not yet documented that you would like information provided about, please email engrit-help@illinois.edu with details of your request.  Engineering IT is committed to regularly refreshing its service catalog to ensure it stays current with the needs of Engineering at Illinois.

Current services cataloged include:

Accounts and Security

  • Guest Accounts
  • Data Analytics

Collaboration Tools

  • Calendaring
  • Campus Mailing Lists
  • Collaboration Tools
  • Email
  • Facilitation
  • Google Apps
  • Office 365
  • Voice/Video
  • Wiki 

Emerging Technologies

  • AI Consulting
  • Infrastructure Consulting

Engineering Work Stations

  • Lab Hours and Locations
  • Instructor Tools

File and Data Storage

  • Backup and File Recovery Service
  • Engineering IT Storage

Hardware and Software

  • Desktop Replacement Program
  • Hardware Purchase Consultation
  • IT Equipment Decommissioning
  • Laptop Loan Program
  • Software Licensing
  • Software Purchase Consultation
  • Version Control
  • Amazon Web Services Provisioning

Data Analytics

Instructional Services

  • Engineering Workstations (EWS)
  • Learning Management Systems (LMS)
  • Classroom Recordings
  • Remote Connections (Citrix)
  • Departmental Instructional Labs

EngrIT-Supported AV

  • Directory of EngrIT-AV Rooms
  • Request AV Room Support
  • Request Digital Signage
  • Request Lecture Recording Support
  • Ongoing AV Projects

Network Connectivity

Portal Applications

  • Application Development

Printer Services

  • Faculty/Staff
  • Instructional Labs

Research Services

  • Research Support
  • Server/ Individual System Support
  • High Performance Computing (HPC)/ Cluster Management
  • Server Hosting
  • Server Disaster Recovery Backup
  • Data Center Management

User Support

  • Basic Support
  • Standard IT Support
  • Research Support
  • Hourly Support
  • Mobile Device Support

Server and HPC Services

  • Server/Individual Systems Support
  • High Performance Computing (HPC)/Cluster Management
  • Server Hosting
  • Service Disaster Recovery Backup
  • Data Center Management
  • Campus Research Computing Options

Course Website Hosting

  • Course Website Hosting

Related Knowledge Articles

Engineering IT Shared Services

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3216 Digital Computer Laboratory

1304 W Springfield Ave

Urbana, IL 61801

Phone: 217-333-1313

Fax:

Email: engrit-help@illinois.edu

Help Desk

Help Desk Hours and Locations of Operation
Mondays - Fridays: 9 a.m. - 5 p.m.
2302 Siebel Center for Computer Science

Monday - Fridays: 9 a.m. - 12 p.m. and 1 p.m. - 5 p.m
1005 Mechanical Engineering Laboratory (MEL)

Phone and Email Support
Mondays - Fridays: 9 a.m. - 12 p.m.

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