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The Grainger College of Engineering
Engineering IT Shared Services
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In This Section
  • Services Overview
  • Accounts and Security
    • Endpoint Security
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    • Information Security
  • Data Reporting and Analysis
  • Email, Teams, Calendars, Collaboration
    • Calendaring
    • Campus Mailing Lists
    • Collaboration Tools
    • Email
    • Facilitation
    • Voice (Teams)
  • Emerging Technologies
    • AI Consulting
    • Infrastructure Consulting
  • EngrIT-Supported AV
    • Directory of EngrIT-AV Rooms
    • Request AV Room Support
    • Request Digital Signs
    • Request Lecture Recording Support
    • Ongoing AV Projects
  • File and Data Storage
    • CrashPlan Pro Backup and File Recovery Service
    • EngrIT Storage
  • Hardware & Software
    • Amazon Web Services Provisioning
    • Computer Replacement Program
    • Hardware Purchase Consultation
    • IT Equipment Decommissioning
    • Laptop Loan Program
    • Software Licensing
    • Software Purchase Consultation
    • Version Control
  • Instructional Services
    • Departmental Instructional Labs
    • Engineering Workstations (EWS)
    • EWS Linux Software Modules
    • Instructional Test Kitchen
    • Remote Connections
      • Remote Connections-Citrix SLD
    • Teaching and Learning Resources
  • Network Connectivity
  • Portal Applications (Engineering)
    • Application Development
  • Printer Services
    • Faculty/Staff Printing
    • Instructional Labs Printing
  • Research Services
  • Server and HPC Services
    • Server Hosting
  • Service Fees
  • Services & Support for Students
  • Services & Support for Units
  • Software Modules
  • User Support
    • Basic Support
    • Hourly Support
    • Mobile Device Support
    • Research Support
    • Standard IT Support
  • Website Services

Departmental Instructional Labs

 

Overview

The majority of instructional computer labs within the Grainger College of Engineering are managed and maintained by Instructional Services at Engineering IT.

Lab management includes the management and provisioning of hardware, software and printing services. This currently includes more than 1,450 workstations in 109 locations.

Within this area, there are two basic types of labs: the traditional Engineering Workstations (EWS) labs that are open for general use/class instruction; and departmental instructional labs, where use is limited to (a) particular class(es).

Covers

This document focuses on department-specific EWS labs.

Features

The following are the primary features of departmental labs:

  • Consistent user experience (storage, printing, software) across multiple lab locations.
  • Reliable instructional environment ready for teaching.
  • Engineering IT is responsible for patching/maintenance of workstations.
  • Units may purchase replacement workstations from Engineering IT’s negotiated vendor options, or receive used workstations at no cost (as available).
  • Engineering IT staff will work with instructors to evaluate software and hardware needs.
  • Departments are fully in control of lab hours and scheduling.
    • Support may be limited during semester breaks and University holidays. If general EWS labs are closed, then support in departmental labs will also be reduced.
    • For more information, check the EWS labs schedule.

Available to

Login access to instructional labs is restricted to registered students within the Grainger College of Engineering and non-engineering students taking Engineering courses, as well as Engineering faculty and staff.

Labs are supported for undergraduate instruction only; research use of departmental labs is not supported nor permitted by many software licenses. 

Service Hours

Requests will receive a response within one business day, Monday through Friday, 8:30am to 5:00pm, excluding University holidays. 

Support Contacts

Submit a Help Request
Time Critical Support:  217-333-1313

Cost

A per-workstation fee is charged for support. See Service fees for the most up to date prices. Additional costs may also be involved for support of audio-visual or other non-standard equipment.

This fee does NOT cover hardware costs, printing consumables, or software.  All new equipment purchases, out-of-warranty repairs, software licenses, and other supplies are the responsibility of the department.

Service Terms

Users of this service agree to the following:

  • The lab is used only for undergraduate instruction.
  • Instructional Services does not support research or administrative computing. For more information see our Research Computing Policy.
  • Supported labs adhere to nightly and weekly maintenance windows, as defined by our EWS Policies.
  • Departments may request limited administrator privileges for a limited number of lab staff; however, EWS reserves the right to rescind these privileges if necessary. Computers that have non-Engineering IT staff as administrators are limited to hardware troubleshooting and re-imaging as the only methods of resolving issues. Engineering IT will not troubleshoot software issues in a lab where admin access has been delegated to non-Engineering IT staff.
  • Workstations are re-imaged regularly (or as needed/requested) to install new software or fix issues.
  • There is no minimum or maximum on number of computers to be considered a lab.
  • Departments are responsible for arranging for physical cleaning of the labs.
  • Departments are responsible for purchase and renewal of their software licenses, and requesting installation in labs when needed. Software installation requests are subject to our Software Request Policy.
  • Departments must provide keys or swipe access for EWS staff to computer labs EWS supports.
  • Standardization is essential to the ability of our staff to support instructional labs. Engineering IT reserves the right to refuse support on hardware or software that was purchased without consultation.
  • Engineering IT reserves the right to refuse support on hardware or software that is significantly past end-of-life at the discretion of EWS staff.
  • Printing support (consumable restocking, hardware support) is a separate service, and is not covered by the workstation fee.

New Service Requests

Instructors that would like to have software installed in a lab should complete the Software Requests form. Please note that software requests are subject to our Software Request Policy.

Departments that would like to stand up a new instructional lab, or have EWS take over management of a current space may contact the Assistant Director for Instructional Services listed below.

General Service Inquiries

Elaine Robbins
Assistant Director for Instructional Services
erobbins@illinois.edu

 

Related Services

Subscribers to this service may be interested in these additional services:

  • EWS Labs
  • EWS Printing
  • Canvas (learning management system)

For a broader view of instructional-related IT support offerings from Engineering IT and on campus, please contact our Instructional Technology Facilitator, Rob Bennett.

Documentation

Engineering Workstations
EWS Policies Page

 

Related Knowledge Articles

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3216 Digital Computer Laboratory

1304 W Springfield Ave

Urbana, IL 61801

Phone: 217-333-1313

Fax:

Email: engrit-help@illinois.edu

Help Desk

Help Desk Hours and Locations of Operation
Mondays - Fridays: 9 a.m. - 5 p.m.
2302 Siebel Center for Computer Science

Monday - Fridays: 9 a.m. - 12 p.m. and 1 p.m. - 5 p.m
1005 Mechanical Engineering Laboratory (MEL)

Phone and Email Support
Mondays - Fridays: 9 a.m. - 12 p.m.

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