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Unit Support Contacts

Engineering IT Pros and Customer Service Management Contacts

For assistance, email engrit-help@illinois.edu. Your message will be routed directly to the team of IT professionals assigned to your unit, who will respond within the next business day.

In the Spring 2021 semester, we made an organizational change to provide support through Support Teams instead of specific individuals. This change was made to improve our responsiveness to your support needs and increase our cross-training to better serve you.

Below, once you find your primary unit, you will also see which of our Support Teams serves your unit, and a link to see the members of that support team. The last column will provide you with the name of the Customer Relationship Manager (CRM) assigned to your unit. Your CRM is your direct link into Engineering IT Shared Services leadership and a point of escalation if that becomes necessary.

Unit IT Operations Support Team Customer Relationship Manager (CRM)
Aerospace Engineering (AERO) MEL Support Team Sal Belahi
Applied Research Institute (ARI) MRL Support Team Darius Summerville
BioEngineering (BioE) CSL Support Team Bobbi Hardy
BioEngineering-Carle (BioE-Carle) CSL Support Team TBD
Civil & Environmental Engineering (CEE) CSL Support Team Bobbi Hardy
Computational Science & Engineering (CSE) Siebel Support Team Sal Belahi
Computer Science (CS) Siebel Support Team Brad Butler
Coordinated Science Lab (CSL) CSL Support Team Michael Chan
Electrical & Computer Engineering (ECE) CSL Support Team Bobbi Hardy
Engineering Admin (Engr Admin) MEL Support Team Bobbi Hardy
Engineering Human Resources Shared Services (HRSS) MEL Support Team Jackie Mitchell
Engineering IT (EngrIT) Siebel Support Team N/A
Engr. Shared Business Services Center (SBSC) Siebel Support Team Jackie Mitchell
Discovery Partners Institute (DPI) Steven Maxwell
Khlaf Alkhaldi
Kim Nguyen-Jahiel
Illinois Center for Transportation (ICT) MEL Support Team Bobbi Hardy
Illinois Health Services Initiative (IHSI) Siebel Support Team Tom England
Industrial & Enterprise Systems Engineering (ISE) MEL Support Team Travis Ashmore
Information Trust Institute (ITI) CSL Support Team TBD
Masters of Science in Financial Engineering (MSFE) MEL Support Team Travis Ashmore
Materials Research Laboratory (MRL) MRL Support Team Bobbi Hardy
Materials Science & Engineering (MatSE) MEL Support Team Bobbi Hardy
Mechanical Science & Engineering (MechSE) MEL Support Team John Lee
Micro & Nanotechnology Lab (MNTL) CSL Support Team Sal Belahi
Nuclear, Plasma, & Radiological Engineering (NPRE) MEL Support Team John Lee
Physics (PHY) MRL Support Team Kim Nguyen-Jahiel
Siebel Center for Design (SCD) MRL Support Team Bobbi Hardy
Technology Entrepreneur Center (TEC) CSL Support Team TBD


Research Support

For assistance, email engrit-help@illinois.edu. Your message will be routed directly to the team of IT professionals assigned to your unit, who will respond within the next business day. Depending on the nature of your request, you may receive a response from any of our Research Support team members.

Team Member Title
Eddie Waldmire Systems Administrator
Gianni Pezzarossi Computational Systems Analyst
Glen Rundblom Linux Systems Administrator
Joel Franzen Senior Linux Systems Administrator
Kaiwen Xue Associate IT Specialist
Mark Smylie Hart Research Technology Facilitator, Team Lead
Sid Majumdar Associate IT Specialist