Unit Support Contacts
Engineering IT Pros and Customer Service Management Contacts
For assistance, email engrit-help@illinois.edu. Your message will be routed directly to the team of IT professionals assigned to your unit, who will respond within the next business day.
In the Spring 2021 semester, we made an organizational change to provide support through Support Teams instead of specific individuals. This change was made to improve our responsiveness to your support needs and increase our cross-training to better serve you.
Below, once you find your primary unit, you will also see which of our Support Teams serves your unit, and a link to see the members of that support team. The last column will provide you with the name of the Customer Relationship Manager (CRM) assigned to your unit. Your CRM is your direct link into Engineering IT Shared Services leadership and a point of escalation if that becomes necessary.
Note: Siebel Support team is associated with the Engineering IT Shared Services Help Desk located in the Siebel Center for Computer Science.
| Unit | IT Operations Support Team | Customer Relationship Manager (CRM) |
|---|---|---|
| Aerospace Engineering (AERO) | MEL Support Team | Sal Belahi |
| Applied Research Institute (ARI) | MRL Support Team | Darius Summerville |
| BioEngineering (BioE) | CSL Support Team | Bobbi Hardy |
| BioEngineering-Carle (BioE-Carle) | CSL Support Team | TBD |
| Civil & Environmental Engineering (CEE) | CSL Support Team | Bobbi Hardy |
| Computational Science & Engineering (CSE) | Siebel Support Team | Sal Belahi |
| Computer Science (CS) | Siebel Support Team | Brad Butler |
| Coordinated Science Lab (CSL) | CSL Support Team | Michael Chan |
| Electrical & Computer Engineering (ECE) | CSL Support Team | Bobbi Hardy |
| Engineering Admin (Engr Admin) | MEL Support Team | Bobbi Hardy |
| Engineering Human Resources Shared Services (HRSS) | MEL Support Team | Jackie Mitchell |
| Engineering IT (EngrIT) | Siebel Support Team | N/A |
| Engr. Shared Business Services Center (SBSC) | Siebel Support Team | Jackie Mitchell |
| Discovery Partners Institute (DPI) | Steven Maxwell Khlaf Alkhaldi |
Kim Nguyen-Jahiel |
| Illinois Center for Transportation (ICT) | MEL Support Team | Bobbi Hardy |
| Illinois Health Services Initiative (IHSI) | Siebel Support Team | Tom England |
| Industrial & Enterprise Systems Engineering (ISE) | MEL Support Team | Travis Ashmore |
| Information Trust Institute (ITI) | CSL Support Team | TBD |
| Masters of Science in Financial Engineering (MSFE) | MEL Support Team | Travis Ashmore |
| Materials Research Laboratory (MRL) | MRL Support Team | Bobbi Hardy |
| Materials Science & Engineering (MatSE) | MEL Support Team | Bobbi Hardy |
| Mechanical Science & Engineering (MechSE) | MEL Support Team | John Lee |
| Micro & Nanotechnology Lab (MNTL) | CSL Support Team | Sal Belahi |
| Nuclear, Plasma, & Radiological Engineering (NPRE) | MEL Support Team | John Lee |
| Physics (PHY) | MRL Support Team | Kim Nguyen-Jahiel |
| Siebel Center for Design (SCD) | MRL Support Team | Bobbi Hardy |
| Technology Entrepreneur Center (TEC) | CSL Support Team | TBD |
Research Support
For assistance, email engrit-help@illinois.edu. Your message will be routed directly to the team of IT professionals assigned to your unit, who will respond within the next business day. Depending on the nature of your request, you may receive a response from any of our Research Support team members.
| Team Member | Title |
|---|---|
| Eddie Waldmire | Systems Administrator |
| Gianni Pezzarossi | Computational Systems Analyst |
| Glen Rundblom | Linux Systems Administrator |
| Joel Franzen | Senior Linux Systems Administrator |
| Kaiwen Xue | Associate IT Specialist |
| Mark Smylie Hart | Research Technology Facilitator, Team Lead |
| Sid Majumdar | Associate IT Specialist |