Mobile Device Support

Overview

Faculty, staff, and graduate students receive assistance with configuring personal mobile devices for access to, and the use of, Engineering IT and campus IT services such as storage, email, and network connectivity.

Covers

Personally owned smart phones, tablets and laptops running Android, iOS, MacOS or Windows.

Features

The following are the primary features of Mobile Device Support:

Engineering IT will assist in configuring devices to connect to the following campus IT services:

• Network Connectivity
• Email
• Calendaring
• Virtual Private Networking (VPN)
• U of I Box
• Microsoft Teams

Engineering IT will assist in configuring devices to connect to the following Engineering IT services where applicable:

• EngrIT Storage
• Printing to office/department printers, where allowed
• Citrix

Available To

Users with a Basic Support or Standard IT Support contract. This includes all faculty, staff, and graduate assistants in the College of Engineering.

Service Hours

Requests will receive a response within one business day, Monday through Friday, 8:30am to 5:00pm, excluding University holidays.

Support Contacts

Email:  engrit-help@illinois.edu
Phone:  217-333-1313

Cost

The cost for this service is included in the cost of the Basic Support and Standard IT Support services.
Please see Service Fees for our most up to date rates.

Service Terms

Users of this service agree to the following terms:

• Due to the great variety of mobile devices, operating systems, and customizations, Engineering IT reserves the right to refuse support any device that we determine to be unserviceable.  
• Engineering IT is not responsible for any damages or loss of data incurred while providing technical support on a mobile device.
• Users must be present during the servicing of their mobile devices.
• Users covered by the Basic Support service must bring the device to one of the Engineering IT helpdesk locations.
• Lab printing is available via the web and will not be directly set up on personal mobile devices.

New Service Requests/ General Service Inquiries

Please refer to the "New Service Inquiries" and “General Service Inquiries” sections in the Basic Support and Standard IT Support service definitions.

Related Services

University owned devices may be able to receive more extensive support services under the Standard IT Support or Research Support service.

Documentation

Technology Services' IllinoisNet for Mobile documentation
Connecting a laptop to an EWS Printer

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Last Revised:  November 1, 2016