Voice (Teams)

Overview

Microsoft Teams is part of Microsoft Office 365 services (Exchange email and calendaring, voice services, instant messaging, etc), increasing the functionality of all of these services and providing a substantial cost savings to campus. Teams (Skype for Business, Unified Communications - UC, Lync) was a major campus-wide technology initiative to modernize telephone service for faculty and staff. 

Available To

This service is available to all Engineering at Illinois faculty, staff and graduate students as well as retirees, emeritus faculty, visiting faculty, and those with 0-percent appointments.

Features

• Teams account for voice/chat service
• Teams training available from FAST3
• A headset or handset, based on departmental standards
• Installation of Teams client for Windows and Mac OS; web client also available
• Special configurations available for receptionists and others who need to manage multiple phone numbers

Rates

Teams is funded through Technology Services rate and funding for campus services and billed to units directly. There are no ala carte charges for phone services. Long distance usage is billed for. Units and/or individuals are required to provide their own Teams-compatible headsets and devices.

Getting Started

• Users can General Information about Teams, view which physical phone devices are compatible with Teams, or check the status of your Teams/Voice activation through Technology Services.
• Teams-specific help articles are available through the Technology Services Knowledge Base.