The Grainger College of Engineering
Engineering IT Shared Services

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Openings Level Last day to apply
Audio-Visual Engineer Regular Extended to January 7, 2025

 

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Student Positions

Engineering IT hires undergraduate students for EWS lab support, video lecture capture, scrap-surplus operations, and IT help desk.
If you are interested in working for Engineering IT, please check out our Student Positions page for more information and links to applications.

Top Reasons to Work for Engineering IT

In 2022, we conducted "Stay Interviews" - asking some of our top performers why they choose to stay with Engineering IT Shared Services, what excites them about coming to work every day, and what they had to say about Our Culture. Here are their top 3 reasons to stay.

Whether it's our co-workers, our campus peers, or our customers - creating meaningful relationships is the #1 reason our staff love working here.

Here are some of the answers we heard during our inquiry about what staff liked most about their jobs:

  • I like connecting people with their technology so they can get done what they want to do.
  • I like taking an unhappy customer and leaving them thrilled.
  • Everyone here is open to sharing knowledge.
  • I work with a great team who has my back.

We all admit the last few years have presented many new challenges in our work - but getting the job done - by finding new solutions, supporting exciting research and education - is what keeps us on our toes and eager to continue to learn and grow in our jobs. Luckily, there are experts all around, on-boarding, and dedicated resources for professional development.

Here are some of the comments from our staff:

  • I like wearing multiple hats and joining lots of teams / projects.
  • I get to make the job my own and really define it.
  • I feel the work I'm doing matters and builds value for others.
  • There is great variety in the work.

Most workplaces talk about opportunities, but at Engineering IT we live it. There are countless opportunities to grow your technical and soft skills. We solve new and exciting technology problems every day as we support leading-edge academic work and world-changing research. There are chances to lead, to present, to coordinate, and to grow. We have a dedicated budget for professional development, regularly send staff to leadership training and events on-campus, and have clear career paths for staff growth.

Here is what some of our staff had to say about opportunities here at EngrIT:

  • I appreciate the learning opportunities - Engineering IT grows talent and plugs you into other experiences.
  • It seems like I always have new challenges and stretch opportunities.
  • I feel that there are a lot of opportunities under my control. 
  • I am continually learning in many directions. 
  • The organization is great about supporting my development, taking courses, etc.
  • My manager helped connect me with things I wanted to learn outside my role and helped me grow.
  • The University also creates lots of opportunities.

Engineering IT Position Descriptions

Below are our position descriptions. Please note that the position description posted for any open position is definitive for that position. These are offered as examples of current roles and potential future positions, when openings occur.

Our Application Developers primarily develop and support administrative applications running on our MyDot portal system (ex. my.engr.illinois.edu). These application benefit a wide range of users across all three Illinois campuses.

Levels Associate, Regular, Senior, Associate Software Engineer, Software Engineer
Teams Application Development, Infrastructure
Related Positions Can move into Business Analyst or Database Specialist positions
Major Duties
  • Develop applications or sites according to specifications provided by analyst and/or end-users that are approved by associate director, manager or lead.
  • Recommend, identify and enhance new functionality through code and/or process to existing web applications or sites.
  • Utilize database backend to read, write and store information via web interfaces.
  • Improve performance of systems through commonly accepted and utilized practices.
  • Solve most problems independently, seeking assistance from subject experts where appropriate; identifies problems to be solved.
  • Meet with customers to analyze business process and develop work case scenarios.
  • Research new technologies that could potentially enhance our hosting platforms and the applications or sites they host.

DESCRIPTION NEEDED

Levels Associate, Regular, Senior
Teams Application Development
Related Positions Business Analyst, Application Developer
Major Duties
  • Recommending, identification and enhancing new functionality through code and/or process to existing web applications or sites
  • Developing applications or site according to specification provided by analyst and/or end-users that are approved by the associate director, manager or lead
  • Utilizing database back-end to read, write and store information via web interfaces
  • Improving performance of systems through commonly accepted and utilized practices
  • Meeting with customers to analyze business process and develop work case scenarios
  • Researching new technologies that could potentially enhance Engineering IT's hosting platforms and the application or sites they host

DESCRIPTION NEEDED

Levels Associate, Regular, Senior
Teams IT Operations
Related Positions ITF, IT Specialist
Major Duties
  • Analyzing functional and performance issues associated with use of A/V technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
  • Coordinating deployment of systems for classroom technologies, such as projectors, screens, and lecture capture equipment
  • Coordinating deployment of systems for conference room technologies, such as projectors, displays, and video conferencing equipment
  • Coordinating deployment and technology maintenance of digital signage systems
  • Staying abreast of trends in A/V technology and integrate appropriately to ensure the College’s excellence in instructional, conference, and collaboration spaces
  • Developing and encouraging best practices regarding the use of A/V technology
  • Developing, implementing and/or coordinating processes for the regular maintenance, replacement, upgrade and standardization of A/V technology across the College
  • Developing documentation and providing training for units and individual users on the use of A/V technology
  • Managing individual A/V projects, and ensuring timely delivery of the end product
  • Promoting the use of standard A/V systems and services where practical and work to adapt such services to the unique needs of the unit where necessary

DESCRIPTION NEEDED

Levels Associate, Regular, Senior
Teams Data Analytics, Project Management Office
Related Positions Data Analyst
Major Duties
  • Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner
  • Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering
  • Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment
  • Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings
  • Working to resolve customer satisfaction issues
  • Managing projects at the divisional or team level and drive deliverables and results by designated deadlines
  • Completing individual projects and tasks assigned by supervisor on time with quality
  • Writing documentation for customers and team
  • Providing reports of analysis to customers
  • Speaking comfortably in front of small groups

DESCRIPTION NEEDED

Levels Associate, Regular, Senior, Data Scientist
Teams Data Analytics
Related Positions Database Administrator
Major Duties
  • Providing customers data driven reports based on their request as provided by manager or business analyst
  • Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner
  • Consulting with customers on installation and use of software applications
  • Providing customer assistance with reporting tools, software and report
  • Advising and assisting in the use of varied computing and communications technology

DESCRIPTION NEEDED

Levels Associate, Regular, Senior
Teams Application Development
Related Positions Data Analyst
Major Duties
  • Research, evaluate, recommend, implement and integrate new technologies, tools, and strategies into the management and support of database management systems.
  • Work primarily with Engineering Application Development and Data Analytics teams as appropriate, including but not limited to creating, gathering and analyzing databases and stored procedure requirements from development teams and user communities.
  • Provide support for SQL server supporting a variety of multi-connected, complex and distributed applications.
  • Maintain knowledge and gain skills in SQL database management systems.
  • Define standards to ensure database work and design are handled with proper integrity, security, and performance.
  • Formally and informally provide training and education to staff on the appropriate methods, techniques and strategies with which to perform interaction with database management systems.
  • Proactively monitor database health and take preventative or corrective action as required.
  • Work with Engineering IT to perform upgrades and patching of the database to new release levels.
  • Make database backups and perform recovery when necessary
  • Perform tasks associated with Extraction, Transformation, and Loading (ETL) processing.
  • Perform data imports of customer information to existing applications
  • Perform tasks to help developers establish database connectivity including initial connectivity and troubleshooting.
  • Create and design schemas to house application data.
  • Write, maintain and review detailed documentation related to the service.
  • Oversee access for users of the database system.
  • Provide assistance related to data modeling to Engineering IT.
  • Conduct research and make recommendations for improvements related to databases and the support of databases.
  • Acts as a mentor to lower level database administrators and developers.

DESCRIPTION NEEDED

Levels Associate, Regular, Senior
Teams Instructional Services
Related Positions ITF
Major Duties
  • Supporting lecture capture and media equipped rooms in the College of Engineering
  • Maintaining systems related to presentation capture for College online programs including in-room systems and application servers
  • Providing support for IT tools used by Engineering online programs
  • Recording and live streaming events occurring within the Grainger College of Engineering
  • Creating rich media projects by recording, editing, doing any post production as necessary
  • Assisting in designing standard classroom and conference room technology systems and work to adapt such systems to the unique needs of the unit where necessary
  • Researching into emerging technologies in the eLearning/multimedia field
  • Supporting learning management systems (LMS)

DESCRIPTION NEEDED

Levels Regular, Senior
Teams Instructional Services and Research Services
Related Positions IT Specialist, IT Architect, Assistant Director
Major Duties
  • Advising Assistant Director of Research/Instructional Services on long-term strategic planning and emerging technologies and practices in the field
  • Identifying gaps in available IT services and resources based on feedback from researchers/instructors about their needs and develop proposals, position papers, and whitepapers to define the requirements for services and resources to fill these gaps
  • Participating in R&D projects to develop new resources or services for researchers and instructors
  • Meeting regularly with faculty/researchers/instructors to learn about and understand their current and future research/instructional activities and needs, without assuming any particular solutions
  • Providing researchers/instructors with information on services and resources available to them at the local, campus, regional, and national levels
  • Assisting researchers/instructors with identifying technologies, resources, and services to support their research programs/instructional activities. Connect them to identified resources and services as well as experts on and off campus who can assist with using those resources and services
  • Bridging connections between individual researchers/instructors throughout Engineering and the broader campus who have similar technology needs and interests
  • Maintaining the level of confidentiality required by each individual researcher/instructor regarding the information shared about their research program
  • Maintaining awareness and understanding of the general research/instructional activities within Engineering at Illinois
  • Staying current with trends in both research/instruction and information technology that may impact future needs and interests of researchers/instructors
  • Advising and assist researchers/instructors in addressing University policies and state and federal regulations regarding information technology (e.g. data security, access controls, licensing, accessibility, privacy)
  • Building and maintaining a network of IT professionals on and off campus who do similar work
  • For RTF: Actively engaging with campus cyber-infrastructure programs such as the Illinois Campus Cluster Program, Research Data Service, and CARNE and organizations such as NCSA, OVCR, CITES, Beckman, etc
  • For ITF: Actively engaging with campus instructional technology activities such as MOOCs (Coursera), Compass 2G, Kaltura and organizations such as CITL, AE3, and CITES

DESCRIPTION NEEDED

Levels Associate, Regular, Senior, Lead
Teams IT Operations
Related Positions Application Developer, Window/Linux Administrator
Major Duties
  • Assisting in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment)
  • Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner
  • Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance
  • Providing customer assistance with network connectivity, administer and audit local building networks, manage DNS and DHCP for departmental networks
  • Advising and assist in the use of varied computing and communications technology
  • Providing hardware quotes for purchasing and consultation

DESCRIPTION NEEDED

Levels Associate, Regular, Senior
Teams Instructional Services, IT Operations, Research Services
Related Positions Engineer
Major Duties
  • Installing and configuring Linux servers or workstations.
  • Maintaining patching, security, and other endpoint management functions of Linux servers and workstations.
  • Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner
  • Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance
  • Supporting networking for Linux systems to allow network connectivity and access to network resources.
  • Providing hardware quotes for purchasing and consultation
  • Analyzing functional and performance issues with Linux systems and service environments, and working with peers and senior staff on possible solutions.
  • Maintaining core service technology in infrastructure, research, or instructional systems, including service oversight and ownership as needed.

DESCRIPTION NEEDED

Levels Associate, Regular, Senior, Lead
Teams Instructional Services, IT Operations, Research Services
Related Positions Engineer
Major Duties
  • Installing and configuring Windows servers or workstations.
  • Planning and maintaining patching, security, and other endpoint management functions of Windows servers and workstations.
  • Designing and implementing networking for Windows systems to allow network connectivity and access to network resources.
  • Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner
  • Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance
  • Planning and implementing major system upgrades and refreshes, including acquisition of new hardware, applications, and licensing need.
  • Proactively identifying and analyzing functional and performance issues with Windows systems and service environments, giving advice to peers and management on possible solutions, and implementing corrective actions in a timely manner.
  • Maintaining core service technology in infrastructure, research, or instructional systems, including service oversight and ownership as needed.

This position oversees the departmental outreach and communications activities of Engineering IT Shared Services.  Includes coordination and strategic oversight of the Customer Relationship Management (CRM) Working Group, as well as routine and incident-related client communications.

Levels Regular
Teams Engineering IT Admin
Related Positions None
Major Duties
  • Provide oversight and lead the overall Customer Relationship Management (CRM) program for Engineering IT
  • Evaluate, propose, and implement adjustments to the program and CRM role
  • Act as a liaison to assigned College units in the role of Customer Relationship Manager to pro-actively develop and maintain good working relationships between units and Engineering IT
  • Coordinate Engineering IT’s outreach and engagement activities, such as GradFest, onboarding Collin Scholars, Faculty Retreats, and Graduate Student Orientations
  • Facilitate the welcoming of incoming faculty and staff and their introduction to IT
  • Serve as the lead contact for new units or departments when no clear CRM pathway exists
  • Serve as a representative and liaison between Engineering IT and other campus IT organizations to maintain positive working relationships and to develop partnerships
  • Develop and implement communications strategies to keep constituents (Engineering faculty, staff, and students) informed and engaged
  • Research, compose, and edit announcements, informational and marketing materials for dissemination through a variety of electronic and occasionally print media
  • Work with web professionals to ensure Engineering IT website knowledgebase, and social media presence remain relevant, current, and convenient for our customers
  • Ensure that service disruptions are announced to clients in clear and timely manner
  • Handle escalated incident responses for all customer-impacting IT incidents
  • Coordinate with Technology Services and other campus IT organizations to communicate IT outages, service changes, and new service offerings
  • Serves as an advisor on Engineering IT Leadership Team representing customer interests
  • Brings issues and perspectives gained through CRM activities to the broader organization through Leadership Team, presentations, and individual interactions
  • Lead and / or contribute to projects and temporary work teams to accomplish defined objectives outside of normal scope of the division
  • Serve on college and campus committees and initiatives as appropriate

Serves as the most senior technical advisor within Engineering IT; provides deep, forward-looking thought leadership in technology and process; works to integrate disparate technology, teams, and organizations; and drives critical, complex work in alignment with the organization's strategic objectives; works to identify and champion new and/or modified IT services that will be required to support evolving needs, particularly in research and instruction; engages regularly with College academic leadership and campus IT leaders in pursuit of novel IT arrangements that meet academic needs.

Levels Regular
Teams Engineering IT Admin
Related Positions None
Major Duties
  • Stay current with trends in information technology and Engineering research and education that may impact future needs
  • Analyze identified needs and opportunities; research and propose solutions
  • Identify opportunities for technology and process integration across systems, teams, and organizations; advocate and promote capitalizing on those opportunities
  • Identify gaps in available IT services and resources and develop proposals, position papers, and whitepapers to define the requirements for services and resources to fill these gaps
  • Maintain technical skills through regular professional development.
  • Interact regularly with faculty, staff, and students to learn about and understand their current and future needs
  • Bridge connections between individual faculty, IT staff, teams, and organizations to advance organizational objectives
  • Advise College leadership, the Engineering lT Director, and other Engineering IT managers and staff on strategic and tactical direction in alignment with identified trends and organizational mission
  • Lead projects, initiatives, and working groups to implement complex technology or process changes
  • Articulate and promote organizational culture and values that drive collaboration, innovation, and mission impact
  • Build and maintain a diverse network of academic leaders and IT professionals within Engineering and across campus
  • Serve as a representative of Engineering IT and the College of Engineering in relevant campus efforts
  • Create and deliver presentations to varied audiences on technology and process change