University of Illinois at Urbana-Champaign
The Grainger College of Engineering
Engineering IT Shared Services

Help Desk Hours and Locations

 

Help Desk Hours & Locations of Operation 

Email: engrit-help@illinois.edu
Phone: (217) 333-1313

 

Walk-in Locations:

  • 1005 Mechanical Engineering Laboratory (MEL)
    Mondays - Fridays, 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m.
  • 2302 Siebel Center for Computer Science
    Mondays - Fridays, 9:00 a.m. - 5:00 p.m.
  • 264 Coordinated Science Laboratory (CSL)
    Mondays - Fridays, 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m.
  • 264 Materials Research Laboratory (MRL)
    Mondays - Fridays, 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m.

Help Desks are closed during University Holidays and have reduced coverage during Academic Breaks.

When Class is in Session:

  • Walk-in support hours are 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday. The Engineering IT Help Desk at Siebel Center for Computer Science is also open during the lunch hour.
  • Phone calls will be answered Monday-Thursday: 9:00 a.m. to 5:00 p.m.
  • Emails will be responded to within one business day. Emails are watched the same schedule as the phones.   
  • Engineering IT Help Desks are closed on University holidays.

When Class is Not in Session (for example, Winter Break, Fall Break):

  • Engineering IT Help Desk at Siebel Center for Computer Science walk-in support hours are, 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday.  
  • Other Engineering IT Help Desk locations are open with reduced staffing levels and signs will be posted about hours.
  • Calls to the Engineering IT Help Desk phone will be answered 9:00 a.m. to  12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday.
  • Emails to engrit-help@illinois.edu will receive a response within one business day.
  • Engineering IT Help Desks are closed on University holidays.