Help Desk Hours and Locations

Help Desk Hours & Locations of Operation 

Email: engrit-help@illinois.edu
Phone: (217) 333-1313

Help Desks are closed during University Holidays and have reduced coverage during Academic Breaks.

When Class is in Session:

• Walk-In locations
  • 2302 Siebel Center for Computer Science
    9 a.m. - 5 p.m. - Weekdays, Monday through Friday.
  • 1005 Mechanical Engineering Laboratory (MEL)
    9 a.m. - 12 p.m., 1- 5 p.m. - Weekdays, Monday through Friday.
• Phone calls will be answered Monday-Friday: 9:00 a.m. to 5:00 p.m.
• Emails will be responded to within one business day. Emails are watched the same schedule as the phones.
• Engineering IT Help Desks are closed on University holidays.

When Class is Not in Session (for example, Winter Break, Fall Break, Summer):

• Engineering IT Help Desk at Siebel Center for Computer Science walk-in support hours are, 1:00 p.m. to 5:00 p.m., Monday through Friday.
• Other Engineering IT Help Desk locations are open with reduced staffing levels and signs will be posted about hours.
• Calls to the Engineering IT Help Desk phone will be answered 9:00 a.m. to  12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday.
• Emails to engrit-help@illinois.edu will receive a response within one business day.
• Engineering IT Help Desks are closed on University holidays.