Help Desk Hours and Locations
Help Desk Hours & Locations of Operation
Email: engrit-help@illinois.edu
Phone: (217) 333-1313
Walk-in Locations:
- 1005 Mechanical Engineering Laboratory (MEL)
Mondays - Fridays, 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m. - 2302 Siebel Center for Computer Science
Mondays - Fridays, 9:00 a.m. - 5:00 p.m. - 264 Coordinated Science Laboratory (CSL)
Mondays - Fridays, 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m. - 264 Materials Research Laboratory (MRL)
Mondays - Fridays, 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m.
Help Desks are closed during University Holidays and have reduced coverage during Academic Breaks.
When Class is in Session:
- Walk-in support hours are 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday. The Engineering IT Help Desk at Siebel Center for Computer Science is also open during the lunch hour.
- Phone calls will be answered Monday-Thursday: 9:00 a.m. to 5:00 p.m.
- Emails will be responded to within one business day. Emails are watched the same schedule as the phones.
- Engineering IT Help Desks are closed on University holidays.
When Class is Not in Session (for example, Winter Break, Fall Break):
- Engineering IT Help Desk at Siebel Center for Computer Science walk-in support hours are, 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday.
- Other Engineering IT Help Desk locations are open with reduced staffing levels and signs will be posted about hours.
- Calls to the Engineering IT Help Desk phone will be answered 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday.
- Emails to engrit-help@illinois.edu will receive a response within one business day.
- Engineering IT Help Desks are closed on University holidays.