Help Desk Hours and Locations

Help Desk Hours & Locations of Operation 

Email: engrit-help@illinois.edu
Phone: (217) 333-1313

Walk-in Locations:

• 1005 Mechanical Engineering Laboratory (MEL)
  Mondays - Fridays, 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m.
• 2302 Siebel Center for Computer Science
  Mondays - Fridays, 9:00 a.m. - 5:00 p.m.
  

Help Desks are closed during University Holidays and have reduced coverage during Academic Breaks.

When Class is in Session:

• Walk-in support hours are 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday. The Engineering IT Help Desk at Siebel Center for Computer Science is also open during the lunch hour.
• Phone calls will be answered Monday-Thursday: 9:00 a.m. to 5:00 p.m.
• Emails will be responded to within one business day. Emails are watched the same schedule as the phones.   
• Engineering IT Help Desks are closed on University holidays.

When Class is Not in Session (for example, Winter Break, Fall Break):

• Engineering IT Help Desk at Siebel Center for Computer Science walk-in support hours are, 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday.  
• Other Engineering IT Help Desk locations are open with reduced staffing levels and signs will be posted about hours.
• Calls to the Engineering IT Help Desk phone will be answered 9:00 a.m. to  12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday.
• Emails to engrit-help@illinois.edu will receive a response within one business day.
• Engineering IT Help Desks are closed on University holidays.