Suggestions to Avoid Missing Emails


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Engineering IT (EngrIT) has been involved in frequent conversations about missing emails and attachments. While Engineering IT does not run campus email services and can not guarantee email deliveries, we are here to help you find ways to reduce lost attachments and emails.

Below are some suggestions to improve your experience collaborating, communicating, and transmitting information. As always, if you have a specific experience or instance that you'd like addressed, please reach out to us via email at or by phone, 217-333-1313, or at any of our Help Desk Locations.

Increase Class Communications Beyond Email

  • Use Announcements on Canvas in conjunction with email announcements to ensure greater reach to students in your courses. 

  • Or use Piazza, a FERPA compliant discussion board and Q&A communication tool for classes.  

Ensure You Receive Messages from Others, Especially Those Outside of Campus

  • Add addresses to your Safe Senders list in two locations: 

  • Know about, and possibly disable, the Focused Inbox feature on your Campus email. 

  • Regularly check your Junk folder.

  • Read the regular Spam Filter messages for any important messages.

Avoid Missing Attachments

A few other reminders, no campus service can guarantee forwarded messages will be delivered to other services or applications outside of Outlook online or desktop application. Staff and Faculty are reminded that University Email is to be used for all official University business.

To read more from Tech Services about the use of University Email, check out their recent post: Protecting You Through University Email

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This story was published February 7, 2023.