7/20/2022
Information about Exchange Authentication Changes happening on August 1, 2022
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On August 1, 2022 an older, less secure login method to Exchange Email will be disabled by Technology (Tech) Services. This push is to prepare campus mailbox users for when Microsoft takes a similar change on October 1, 2022.
Tech Services has emailed all the affected mailboxes in July, but we recognize that emails are easy to miss these days. If you wish to ensure you will not be impacted, please contact engrit-help@illinois.edu or call us at 217-333-1313.
If you take no action, you will not see new email messages on your mobile device or email client as of August 1st until you take action. You will still be able to see your emails online at https://go.illinois.edu/webmail when you sign-in with your University of Illinois email address and password.
Action To Take
Most affected people need to update their accounts on their mobile phones or devices.
Hint: if you do not get prompted with Duo two-factor authentication when you re-add your account, the authentication method has not been updated correctly. Please contact us for help at engrit-help@illinois.edu or 217-333-1313.
Outlook App on iOS and Android
Instructions to Remove your Account from the Outlook App on iOS and Android are located at the bottom of this article, and to re-add are listed at the top of Configuring the Outlook App for Android or iOS.
For Apple Mail
To remove your Exchange account from the Apple Mail app, please follow these instructions:
https://support.apple.com/guide/iphone/add-and-remove-email-accounts-iph44d1ae58a/ios
To re-add your Exchange account to the Apple Mail app, use these instructions:
https://answers.uillinois.edu/illinois/page.php?id=47591
For mail accounts on Android
To remove your Exchange account from an Android, please follow the instructions on how to "Remove a Google or other account from your phone." It is recommended Android phone customers use the Outlook App for connecting to their Exchange mailbox.
For Outlook 2016
These instructions will help you add your mailbox to Outlook 2016 on your computer:
https://answers.uillinois.edu/illinois/page.php?id=102947
For Thunderbird and other IMAP Clients
Linux users and others using IMAP clients will find the instructions for updating authentication in the last item on this article: https://answers.uillinois.edu/illinois/47591
If you would like our help to update your authentication method, please email, engrit-help@illinois.edu, or call the Engineering IT Help Desk at 217-333-1313.
What happens if I do not take any action?
If you do not update your email account authentication method by August 1st, you will not see new email messages on the impacted mobile device or email client.
For more technical information please see Tech Service's Overview: Office 365, Exchange Online Basic Authentication and from Microsoft: Microsoft-365, Configure Outlook 2016 for Windows.
List of Impacted Connection:
- Exchange ActiveSync
- IMAP4
- Exchange Web Services
- AutoDiscover
- Exchange Online PowerShell
- Other clients
- Reporting Web Services