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October 10, 2013 IT Town Hall

A town hall was held on Thursday, October 10, 2013 for students to ask questions about the performance problems with the College of Engineering instructional computer labs.  The town hall was facilitated by Chuck Thompson, the CIO for the College.  It was originally promised that the town hall would be live webcast but none of the rooms we have equipped for this were available in the required timeframe.

Video of this town hall is now available, in both rich media playback and vodcast playback formats.  The length of the video is 29:45.  The questions are, unfortunately, not audible.  The following is the list of questions asked and the time marks when the answer to each question begins.  Any follow-up questions should be directed to Chuck Thompson, cthomp [at] illinois.edu.

  • 0:00 – Opening Comments and Introductions
  • 3:00 – Do you provide storage for other purposes and will it also be affected by the outage?
  • 4:04 – What are the phases of work that will be done and what will happen during each?
  • 6:00 – Will the first phase fix the current performance issues?
  • 7:20 – Comments about long term solution work.
  • 9:15 – Was ECE391 the cause of the problems?
  • 10:34 – What is the timeframe for the long term solution?
  • 12:15 – How do you intend to keep up with the growth in enrollment?
  • 15:39 – What can be done about inadequate printing facilities in many labs?
  • 17:53 – Can the needs of some specialized courses be met using cloud services?
  • 20:44 – Feedback about the provided handout (with answers to all submitted questions).
  • 22:45 – Is there a formal process for instructors to inform IT about changes to course needs?
  • 24:46 – The computers in Siebel are now really close together.  What can be done about this?
  • 26:22 – Will the SVN service be up during the outage?
  • 26:40 – Question and comments about permanent feedback mechanisms / how to request help.

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